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Patient Portal

Now we are thrilled to offer our patients a new feature – the NextGen Patient Portal (NextMD)! The Patient Portal is a secure, confidential, and easy-to-use Web site that gives patients and their families 24-hour access to their medical records. It uses the latest encryption technology to deliver secure communication between patients and physicians. By signing up and enrolling with the Patient Portal, you will be able to:

1. Exchange secure messaging with your physician and staff members
2. Request medication renewals
3. Request appointments
4. Access your health record
5. Maintain account information including username, password, access privileges, and email address
6. Ability to pay your statement online.

Please click here to access the NextGen Patient Portal. First, you have to enroll and must have a username and password to access the Patient Portal. Please contact our office to obtain this information. PLEASE DO NOT USE THE PATIENT PORTAL FOR URGENT CARE MATTERS. If you believe you are experiencing an urgent or life-threatening health condition, you should call 911 or go to an emergency room.

If you have any problems with NextGen Patient Portal, please click here to access the Patient Portal User Guide.

Have a question? Check here to see if it can be answered in our FAQs.

Frequently Asked Questions

My doctor enrolled me in NextMD Patient Portal but the website page title is now NextGen Patient Portal, am I at the right website?

Yes, NextGen, our Patient Portal partner recently changed the name of the Patient Portal from NextMD to NextGen Patient Portal. It is the same website offering the same secure messaging functionality.

What is NextGen Patient Portal?

NextGen Patient Portal is our secure patient portal. It gives you a way to contact our office about non-urgent requests through a secure web portal.

Is NextGen Patient Portal email?

No. NextGen Patient Portal uses a web portal (website) to send messages to your doctor and doctor’s support staff directly to our electronic health record system. This allows staff to view your request alongside your electronic chart. Staff is able to see vital parts of your health record as they take care of your requests.

I have lost my token/My token is more than 30 days old and the website won’t take it. What should I do?

Bluegrass Ear, Nose & Throat Clinic takes your privacy seriously. For your security, we require that tokens be given face to face. You may come to our office, present your ID and another token will be generated for you. Contact our office to arrange for a new token number. As added security, tokens will only be given to patients face to face.

Can I send a message about my child through my NextGen Patient Portal account?

Since all NextGen Patient Portal messages become part of your permanent medical record, it is not appropriate to send messages concerning anyone else (spouse, child, parent, etc…) through your NextGen Patient Portal account. If your family member would like a NextGen Patient Portal account, one of our staff members will be happy to assist them.

How quickly can I expect a response to my message?

Patients should allow at least three business days to receive a response to their message. However, it is common for our physicians and staff to reply more promptly.

I have forgotten my User Name, how can I retrieve it?

Go to www.NextMD.com and click on “don’t remember your user name or password”. Enter your email address and your user name will be emailed to you.

I have forgotten my Password, how can I retrieve it?

Go to www.NextMD.com and click on “don’t remember your user name or password”. Enter your user name and then you will be able to reset your password.

My User Name or Password is not working. What do I do?

For the fastest resolution, go to www.NextMD.com and click on “don’t remember your user name or password”. Enter your email address and your user name will be emailed to you. Please use this user name, including any capitalization, when entering your user name. If you are still experiencing problems, please refer to the NextGen Patient Portal User Guide (click here) or call our office.

I have been locked out of my account, how can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 20 minutes.

I have a new email address, how can I change it?

Login to NextMD and click on the “My Account Tab”. Go to “My Information” and then scroll down to email addresses, where you can make the change.

My doctor and his staff said that they sent me a NextGen Patient Portal message, but I never received an email letting me know that a message was available. What should I do?

The email notification was likely lost in your Spam filter. Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam. Even if the notification was lost, any messages or documents that were sent via NextGen Patient Portal can be retrieved by logging into NextMD and reviewing your inbox.